Refunds & Cancellation

Last updated: 08/2026
3.1 General Policy: Because ThriveWell provides personalized medical services and
dispenses/prescribes prescription medication, most fees are non-refundable once a consultation has occurred or medication has been prescribed/shipped.
3.2 Consultation & Lab Fees: Consultation, lab, and diagnostic panel fees are nonrefundable once services are rendered or lab work has been ordered/processed.
3.3 Subscription/Membership Programs:
TRT, GLP-1/weight loss, and ThriveWell Elite programs are billed on a recurring basis.
You may cancel your subscription at any time by notifying us at
info@ThriveWellTRT.com or through the patient portal. Cancellation will take effect
at the end of the current billing cycle; we do not provide partial-month refunds.
If medication has already been shipped for the current billing cycle, that charge is
non-refundable.
3.4 Billing Errors: If you believe you were charged in error, contact us within 30 days at
info@ThriveWellTRT.com so we can review and correct the issue before pursuing a bank
or card dispute.
3.5 Membership Cancellation (ThriveWell Elite) Concierge membership enrollment
may include a minimum commitment period as disclosed at signup. Contact us for
specific terms tied to your membership tier.
3.6 Contact For billing questions or to request a cancellation: Email:
info@ThriveWellTRT.com Phone: 330-903-4284